About the job
Job Number 24172965
Job Category: Food and Beverage & Culinary
Location: W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain
Schedule: Full-Time
Located Remotely? N
Relocation? N
Position Type: Management
JOB SUMMARY
Functions as the strategic business leader of the property’s food and beverage operation, including 3 restaurants, 4 bars, Room Service, and a very large Banquets/Catering operation. The Director of B&F develops and executes the division’s strategy and ensures implementation of the brand service standards and brand initiatives. The position ensures the food and beverage operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of all B&F outlets.
CANDIDATE PROFILE
Education and Experience
* Educated to university level
* Relevant experience in a similar position managing multiple outlets
* Fluent in Spanish and English
Skills and Knowledge
* Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment and evaluation of customer satisfaction.
* Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
* Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques.
* Applied Business Knowledge: Understanding market dynamics and enterprise level objectives to accurately diagnose strengths and weaknesses and develop strategies and plans.
* Management of Material Resources: Obtaining and ensuring the appropriate use of equipment, facilities, and materials needed to do certain work.
CORE WORK ACTIVITIES
Developing and Maintaining Food and Beverage/Culinary Goals
* Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
* Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
* Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
* Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
* Establishes challenging, realistic, and obtainable goals to guide operation and performance.
* Strives to improve service performance.
Developing and Maintaining Budgets
* Develops and manages Food and Beverage budget.
* Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded.
* Ensures cash control and liquor control policies are in place and followed by all related employees.
* Focuses on maintaining profit margins without compromising guest or employee satisfaction.
Leading Food and Beverage/Culinary Team
* Utilizes interpersonal and communication skills to lead, influence, and encourage others.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Achieves and exceeds performance goals, budget goals, and team goals.
* Serves as a role model to demonstrate appropriate behaviors.
* Develops means to improve profit, including estimating cost and benefit and exploring new business opportunities.
* Identifies opportunities to increase profits and create value by challenging existing processes.
* Ensures that regular communication occurs in all areas of food and beverage.
* Establishes and maintains open, collaborative relationships with direct reports and the entire food & beverage team.
* Develops a food and beverage operating strategy aligned with the brand’s business strategy.
* Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
* Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations.
Ensuring Exceptional Customer Service
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs.
* Reviews findings from comment cards and guest satisfaction results with the F&B team and ensures appropriate corrective action is taken.
* Empowers employees to provide excellent guest service.
* Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
Managing and Conducting Human Resource Activities
* Provides guidance and direction to subordinates, including setting performance standards.
* Coaches and supports food & beverage leadership team to effectively manage wages and controllable expenses.
* Hires food & beverage leadership team members who demonstrate strong functional expertise.
* Sets goals and expectations for direct reports and holds staff accountable for performance.
* Ensures that expectations and objectives are clearly communicated to subordinates.
Additional Responsibilities
* Informs and updates executives, peers, and subordinates on relevant information in a timely manner.
* Analyzes information and evaluates results to choose the best solution and solve problems.
* Orders and purchases equipment and supplies.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life.
About You
Language required: Spanish
The Company
Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay.
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