HIPRA, a leading pharmaceutical and biotechnological company, is focused on preventing and diagnosing animal and human health through innovative vaccines and diagnostic services.
The company has a significant international presence in over 40 countries, with its own subsidiaries, diagnostic centers, and production plants strategically located in Europe and America. Research and Development are at the core of HIPRA's knowledge, dedicating 15% of its annual turnover to R&D activities that concentrate on creating and applying the latest scientific advances.
To add value to its vaccination experience, HIPRA develops medical devices and traceability services. The company is currently looking for a new Customer Engagement Specialist based in the Americas region or other countries in the zone.
We seek candidates who:
* Hold a university degree in Business Administration, IT, Economics, or a similar field (essential).
* Have a high level of English, both spoken and written.
* Ideally have experiences in Salesforce or Veeva (desirable).
* Are strong communicators, methodical, proactive, enjoy working in a team, and can work autonomously with flexibility in adapting to changes.
We are looking for motivated and eager-to-learn individuals who will find:
* Continuous learning opportunities.
* A company in full expansion, with an international presence.
* A multicultural environment, open to new ideas.
Main responsibilities of the role:
* Identify objectives, challenges, and needs of different subsidiaries in the zone and add business value to the organization.
* Provide knowledge of business processes and suggest changes to improve and standardize processes and add more value to the organization.
* Analyze and implement new functionalities to the zone subsidiaries.
* Manage organizational and territorial changes in the app.
* Collaborate with business teams to design future CRM and Marketing processes and develop various use cases.
* Provide functional support for the use of tools in the Customer Engagement.
* Communicate and persuade users of the value the tool brings to their daily work.
* Train and create training content for sales teams.
* Provide support to users in the zone.
HIPRA offers equal opportunity to all of its employees, considering all qualified applicants for the position without regard to gender, race, nationality, disability, or age. Hiring decisions are made on the basis of merit, competence, and the needs of the company.