Job ID: 2728200 | Amazon Fulfillment Netherlands B.V. - O53
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve this goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. If you thrive in a challenging and fast-paced environment, we might be your perfect match. We treat every day like it's day one, and you could be part of that spirit that drives our success now and in the future.
We are currently looking to hire an External Fulfillment Specialist to join the team. The External Fulfillment Specialist will communicate and bridge gaps between Amazon and the Third Party Logistics provider (3PL). The role will interact with various teams to resolve issues quickly and effectively. Effective communication is essential at all levels within Amazon and the 3PL organization. Successful candidates must be able to work on their own initiative and prioritize tasks to deliver results timely. Candidates will be expected to travel up to 50% of their time.
Key job responsibilities
* Monitor 3PL performance KPI metrics to contractual level
* Produce weekly reports on KPI metrics and monitor performance against this
* Work with 3PL teams to resolve issues impacting the 3PL in Inventory Control or Quality, Shipping, Transportation, Inbound, and Outbound
* Perform site audits to identify risk at 3PL in terms of processes, buffer control, health and safety, site fullness, or any improvement needed
* Support Amazon departmental queries arising from 3PL site including Customer Services, Supply Chain, Retail, Transportation, After Market Services, and Retail Business Services
* Troubleshoot any systemic issues identified, escalating to the relevant Amazon and 3PL team to resolve
* Perform trainings or improvements on processes
* Visit 3PL for audits, training, and process improvement workshops
BASIC QUALIFICATIONS
* Several years of experience in logistics, e.g., as a warehouse worker, auditor, or process improvement specialist
* Good computer literacy: Access, Excel, PowerPoint, Outlook, and Word
* B2 English and B2 Dutch proficiency
* Ability to travel freely for business within the country (up to 50%)
PREFERRED QUALIFICATIONS
* Previous experience in Amazon operations
* Bachelor degree
* Technical experience in a similar role as a specialist
* Autonomy, initiative, and proactivity in problem-solving
* Ability to cope with a fast-paced environment and multiple priorities
* Basic knowledge of SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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