As you contemplate your future you might be asking yourself what's the next step? Start your journey with us.
We're seeking to fill the entry-level position for a Regulatory Case Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office. You will manage consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionally, as well as to improve your knowledge of e-commerce, tourism, consumer, and data protection regulations. If you are looking to start a new path that allows growth, this is your team!
Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe :
* 20 million customers
* 44 markets
* 5 brands
* 52M members in Prime
* 162 million bookings FY23
* More than 50,000 bookings per day
* 100 million daily user searches
* More than 50 different nationalities
* 99% permanent contracts
We're a leading travel tech company revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What you will do
The Role's Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Executive in the Communications team, you will be in charge of :
* Managing legal customer complaints such as consumer organization files, customer court cases, and regulatory consumer cases;
* Collaborating on coordinating legal inquiries with legal counsels related to customer complaints to ensure excellent service;
* Supporting other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
* Supporting VIP Communications projects by collaborating with the team members when required;
* Measuring, analyzing, and reporting on the results of initiatives.
What you need to succeed :
Good to have :
* Background in tourism will be required in your daily work;
* Experience working with CRM tools;
* Ability to work with G Suite;
* Excellent writing and communication skills; you should be able to work with legal vocabulary and have excellent grammar at a native level in German;
* Proficient level of English is a must.
Job Requirements
Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed :
Personal skills :
* Passionate about the travel industry;
* Acute sense of judgment, tact, diplomacy, and crisis communication;
* Analytical capacity, problem-solving mindset, and organized;
* Customer-oriented, comfortable working under pressure, and constantly prioritizing with a passionate mindset;
* Ability to negotiate from a win-win perspective.
Valuable :
* Experience in legal case management, tourism-related GDPR, tourism, and consumer regulations;
* Other languages will be an advantage, including French, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, and / or Galician;
* Experience in PR, media relations, VIP management, and / or social media management;
* Experience in handling VIP accounts and / or sensitive customer complaints;
* GDS Amadeus and / or Galileo knowledge will be a plus;
* Proven successes in both traditional and interactive claims channels.
What's in it for you
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture. Here's what we offer :
* Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts, partnerships, relocation support, and the possibility of choosing your equipment and keeping it for free after 3 years;
* Continuous learning to fuel your growth and explore new horizons with free Coursera access, soft skills workshops, tech training, leadership development, and more;
* A great onboarding program and growth opportunities to empower your career and unleash your potential;
* Personalized career paths and the eVOLVE Program will help you discover, grow, and thrive;
* Internal mobility opportunities let you pursue horizontal career changes and promotions;
* Your wellbeing is our priority. Embrace freedom and flexibility with a hybrid home-office model focused on outcomes, not time in seat;
* Work hard, party hard! We believe in having fun and connecting with colleagues through after-work events, padel tournaments, parties, and more.
Create communities based on your passions like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
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