Tasks
As a member of the Sales Team for the Portuguese and Spanish markets, your primary responsibilities as an Inside Sales Representative will include:
* Identify and recruit new sellers in Spain and Portugal, including pharmacies, parapharmacies, and brands, through phone and video calls to establish collaborations. Negotiate target catalogues for inclusion on the platform.
* Onboard and train new sellers to the platform, providing initial guidance on sales, catalogue management, and strategies to optimise their performance within our seller network. Conduct follow-ups with existing sellers and offer additional services, such as Next Day delivery solutions.
* Oversee order fulfilment and shipping processes, ensuring timely and accurate deliveries.
* Provide comprehensive support by offering precise information on products, orders, shipping, and returns.
* Address and resolve seller complaints and issues promptly and effectively, maintaining high levels of satisfaction.
* Collaborate with cross-functional teams, including Seller Success, Catalogue, Marketing, and Warehousing teams, to resolve challenges related to order delays, incidents, or returns.
* Analyse and monitor KPIs, ensuring performance targets are met and identifying opportunities for improvement.
Requirements
* A minimum of 2 years experience in a commercial role within e-commerce, marketplaces, or fast-growing companies. Experience in the pharmaceutical sector is a plus.
* Strong commercial and communication skills, with the ability to attract sellers and negotiate optimal agreements.
* Excellent organisational and management skills, with the ability to prioritise tasks effectively and identify areas for improvement.
* Analytical mindset, capable of interpreting data and KPIs to drive decision-making.
* Adaptability to change, thriving in a fast-paced, dynamic, and ever-evolving environment.
* Proven problem-solving abilities to address challenges efficiently and effectively.
* Self-motivated and proactive, with the ability to work independently.
* Intermediate in Excel for data analysis and reporting.
* C1 level in Spanish and Portuguese (Portugal)
* English: medium level for professional communication is a plus
Benefits
* Ticket restaurant 11€/day worked
* Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery
* 25 days of holiday
* Health insurance with Sanitas is paid by Promofarma (for those who want it!)
* Birthday day-off + 50€ voucher to spend on our website!
* Opportunity to participate in the employee participation program (stock options)
* 10% discount on our website on each purchase and up to 30% discount on DocMorris branded products
* Access to eLearning platforms such as LinkedIn Learning
* Access to corporate wellness plattform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app
* Individual training opportunities and budget for personal development
* Great employee events and annual company celebrations
* Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i "
Ready to join Promofarma and make a difference?
If you are ready to take on this exciting role as a Inside Sales Representative, apply now and be part of our journey to revolutionise health, beauty, and wellness e-commerce.