The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Sr. Compliance Associate- Quality Analyst is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited / regulated by Law and Amazon policies.
Key job responsibilities
Your job responsibilities as a Sr. Compliance Associate-Quality Analyst may include:
* Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
* Must be able to comprehend SOPs with minimal support and identify opportunities.
* Identifies anomalies through audits (SOP defects, Process gaps etc.).
* Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale.
* Proposes solutions on quality/productivity and works on milestones with managers.
* Expertise in research – finding specific information (e.g.: products, regulations etc.) in a timely manner.
* Prepares key insight trends and shares reports on a regular basis.
* Provides feedback to the associates and closes loop on audit observations.
* Responds to stakeholders with guidance and flags any updates to Lead/Manager.
Skills
* Proficiency in verbal & written communication in English.
* Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.
* Strong attention to details.
* Ability to analyze and identify patterns in large data sets.
* Decision making aptitudes based on given guidelines and in ambiguous contexts.
* Must be comfortable working with large data sets.
* Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.
BASIC QUALIFICATIONS
* 1+ years of data-driven business operations processes experience.
* Speak, write, and read fluently in English.
* Experience with Microsoft Office products and applications.
* Previous experience in Auditing and analyzing data for error trends.
* Business Process Outsourcing, Operations processes; Database management is an added advantage.
* Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse.
PREFERRED QUALIFICATIONS
* Knowledge of consumer product compliance processes and regulations.
* Experience in regulatory compliance management with government agencies.
* Experience as a quality auditor in retail chain management/FMCG company/Corporate role.
* Experience in designing and implementing custom reporting systems using automation tools.
* Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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