Job Title: B2C Customer Service Representative
We are seeking a highly skilled and motivated individual to take on the role of B2C Customer Service Representative.
Tasks and Responsibilities:
* Provide exceptional customer support via phone, email, and chat in fluent English, embodying our commitment to delivering outstanding customer experiences.
* Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products.
* Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand.
* Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied.
* Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork.
* Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach.
Requirements:
* The ideal candidate can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals.
* English is essential as a spoken and written language to connect effectively with our diverse global customer base.
* Excellent communication and interpersonal skills are required to embody our dedication to making customers' lives easier.
* Strong problem-solving and critical thinking abilities are necessary for addressing unique customer needs.
* Ability to work well under pressure and handle multiple tasks simultaneously is a must.
* Prior customer service experience is a plus but not required.
Responsibilities may include:
Benefits:
* Opportunity to work with a dynamic and passionate team.
* Chance to make a meaningful impact on our rider-centric approach.
* Competitive compensation package.