Funciones:
1. Manage incidents and service requests within the agreed targets.
2. Manage and effectively deal with service requests and tickets via telephone and ticketing system.
3. Manage access management requests (Account creation, transfer, user changes, leavers) within the agreed targets (depending on the team they are supporting at the specific moment).
4. Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback.
5. Be cross-trained in other regions.
6. Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS.
Profile:
* Fluent in English and another European language.
* ITIL Foundation Certification is desirable.
* Knowledge of Windows 7 and 10, Citrix environment, including networking components, services, and user profiles.
* Broad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange, and Office 365.
* Desirable skills in MAC OS.
Job Offer:
* Competitive Salary
* Bonus
* Food Voucher
* Life Insurance
* Private Health Insurance
* Multicultural environment
* Career Progression
Requisitos:
* Fluent in English and another European language.
* ITIL Foundation Certification is desirable.
* Knowledge of Windows 7, 10, Citrix environment, networking components, services, and user profiles.
Área: Tecnología e informática - Administrador de Bases de Datos
Categoría o nivel: Técnico
N Vacantes: 1
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