David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find an experienced German-speaking Customer Care Specialists to work in the office in Croatia.
Position: Customer Care Specialist with German
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
* Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
* Navigate internal and external documentation and resources to provide world-class service
* Identify and escalate priority or unresolved issues to appropriate internal teams
* Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
* Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
* Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
* Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
* Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
* Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
* Proficient in using standard PC applications
* Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
* Excellent communication and teamwork abilities
* Understanding of credit card-related concepts
OFFER:
* Excellent remuneration package based on experience, skills and performance
* Indefinite contract
* Private health and life insurance
* A dynamic and creative team with a positive and friendly atmosphere
* Good work environment - the employer can show off great reviews from their employees
* Guidance and tools to reach your full potential.
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