Are you passionate about delivering exceptional customer experiences and looking for a dynamic role? Our client, a leading Outsourcing/BPO company, is on the hunt for a Dutch-speaking Customer Service professional to join their team in Barcelona, Spain.
What You'll Be Doing
* Efficiently handle incoming customer inquiries through various channels such as phone, email, chat, or automated alerts.
* Log call details into the call management system to guarantee responses and resolutions are provided promptly, adhering to the agreed-upon SLA.
* Stay informed about the latest services and products, especially those customized for individual customer needs.
* Promptly escalate service issues to senior team members when necessary.
* Follow all project processes and procedures meticulously.
* Comply with the contractual SLA requirements.
* Provide coverage for absent colleagues, whether in the same team or across different teams.
* Work collaboratively on special projects as needed.
* Manage administrative duties, including tracking of holidays, sickness, and overtime.
* Engage actively in regular team meetings.
* Take on additional responsibilities as delegated by management to ensure service excellence, quality, and customer satisfaction.
What We're Looking For
* Professional fluency in Dutch, both verbal and written, and proficiency in English at a minimum B2 level are required.
* At least one year of customer service experience is necessary.
* Experience in the automotive industry and familiarity with electric vehicles are advantageous.
* Competence with IT platforms and applications, such as Windows, MS Office, and internet configuration, is essential.
* A strong inclination towards customer service roles, excellent customer care abilities, including active listening and understanding customer needs.
* Capacity to manage calls effectively, resolving or escalating issues as needed, are also important.
What We Offer
* Offering an attractive remuneration package that reflects your experience, skills, and performance.
* Work hours are Monday to Friday, from 8:00 AM to 5:00 PM.
* Join a dynamic and innovative team where a positive and friendly atmosphere thrives.
* Benefit from 23 paid annual leave days.
* Receive the guidance and tools necessary to achieve your utmost potential.
Are you ready to take your customer service skills to the next level in an exciting and fast-paced environment? Apply now!
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