We're looking for a new creative and digital native Spanish-French-Speaking Customer Success Manager to join our team in Barcelona!
Flowbox was founded in 2016 and is a fast-growing tech scale-up with large ambitions and broad visions. We provide a SaaS platform that helps brands improve their marketing, social media, and e-commerce strategies. Our technology helps our clients to better collect, manage, and distribute their own customers' content, aka user-generated content (UGC).
At the moment we have 800+ clients, 60+ Flowboxers, as well as 3 offices in Stockholm, Amsterdam, and Barcelona.
The role & the team
As a Client Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs, and empower brands to achieve their marketing goals. You are responsible for the client journey from the beginning of the partnership throughout their renewal. Our ultimate goal is to wow the client with our outstanding technology and personalized service.
You will be a part of a young, friendly, international team distributed across three countries: Sweden, Spain, and the Netherlands. The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations.
Your mission
We will guide you on your career journey and help you in your understanding of our platform, our clients, and our company values. Here’s what the start of your employment will approximately look like:
1. Month 1 – Gain deep knowledge of the Flowbox platform: During your tailored onboarding, you will first become certified as a Flowbox Platform Superuser.
2. Month 2 – Take charge of your portfolio: Once you have a solid understanding of the platform, you will dive right in and start managing your own portfolio of clients.
3. Month 3-6 – Drive adoption, retention, and expansion: Over the first 6 months, you will learn how to lead our clients to success and help create robust client retention strategies.
4. Month 6-12 – Continue your journey and build a base of Flowbox advocates: By the end of your first year, you will have all the knowledge and skills you need to lead Flowbox clients with confidence.
Your day-to-day tasks
Days in the CSM team at Flowbox are varied, but you will be responsible for ensuring the overall health of your accounts. A regular day will include:
* Reviewing your portfolio, including client usage data, and determining which accounts require different types of action.
* Running platform training sessions for new users.
* Meeting and calling client contacts to showcase new functionalities.
* Diagnosing technical issues and following up on support tickets.
* Leading quarterly business reviews to ensure clients are seeing value from their engagement with Flowbox.
* Coordinating renewals or upsell opportunities.
About You
At Flowbox, we value soft skills over hard skills. To thrive in this role, you should:
* Be a structured, organized, and proactive person.
* Excel at building solid and trust-based relationships with clients.
* Be able to prioritize actions based on both urgency and importance in a high-volume environment.
* Communicate and present in an enthusiastic, compelling, and professional way.
* Demonstrate leadership in front of a range of different client stakeholders.
It's great if you have 1+ years of experience in a similar position or a position related to customer support. Experience from e-commerce is a bonus.
You’re passionate about working with clients, like to take ownership and responsibility, and thrive in a quick-moving start-up environment. You enjoy playing an important part in the success of the team and the company. We are looking for a true team player that knows French and Spanish as their first languages and is fluent in English. Knowledge of additional languages is an advantage.
It's a big plus if you have:
* A relevant university education in a relevant field, i.e., marketing or business.
* Experience with working with a SaaS-solution.
* Experience of or interest in working in a start-up environment.
* Basic knowledge of HTML and CSS.
* Experience in e-commerce.
About Flowbox
Flowbox offers a fast-moving and, at the same time, relaxed work environment in modern premises in the heart of Barcelona. In exchange for your experience, Flowbox will offer you an environment where you will learn a lot, have the opportunity to influence, and take a lot of ownership while working with an exciting product in an expansive company.
You will have large responsibilities and great career opportunities, but also a competitive salary and commission structure to motivate you.
More about our perks
* Startup style and spirit
* Free snacks & drinks at the office
* Half-days before holidays
* Health benefits (Gympass and a private health insurance)
* Fun AW’s and parties
* Opportunity to work from one of our 3 locations (Barcelona, Amsterdam, and Stockholm)
* Great co-workers to learn from and have fun with in 3 different countries!
Apply today! We can't wait to meet you!
Flowbox equality
Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.
Note: our corporate language is English, so we would really appreciate if you send your CV and a cover letter in English.
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