HRN268 Senior Incident Manager - Site Reliability Engineering
Barcelona
EUR 70.000 - 90.000
About Roche
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Are you ready to take on a pivotal role that ensures the stability and reliability of our cutting-edge IT services and systems? As a Site Reliability Engineering (SRE) Incident Manager, you'll be at the helm of incident management, orchestrating swift and effective responses to ensure our digital infrastructure remains available, performant, and secure.
Your expertise will be critical in maintaining exceptional standards of quality and performance for our customers. By working collaboratively with cross-functional teams, you will drive improvements in monitoring, alerting, and recovery processes. Your analytical skills will help identify patterns from incident data, enabling you to propose and implement effective strategies to prevent future incidents.
This position offers a unique opportunity to make a significant impact on the reliability and stability of our services, contributing to an exceptional experience for our customers and helping to shape the future of our IT infrastructure. If you are passionate about enhancing system resilience and thrive in a dynamic, collaborative environment, we would love to hear from you.
Your Core Responsibilities:
1. Be the Incident Maestro: Lead the lifecycle of incidents from initial detection to successful resolution and post-incident review.
2. Team Leadership: Coordinate and guide response teams to resolve incidents quickly and efficiently.
3. Process Implementation: Develop, implement, and refine incident management processes and procedures.
4. Root Cause Analysis: Conduct regular reviews to identify root causes and drive the implementation of corrective actions.
5. Flexible Scheduling: Work on-call outside of normal working hours and weekends as scheduled to ensure continuous support.
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