* Join AXA Partners as the Head of Home, Motor & Health Solutions
* Location: Malakoff (France), Redhill (UK), Barcelona (Spain)
Position Overview
As the Head of Home, Motor & Health Solutions, you will lead a team of professionals dedicated to designing, innovating, developing, and managing product and service solutions for these business lines. This role comes with overall accountability for international products and solutions, aiming to enhance customer outcomes and support AXA Partners' commercial objectives.
What You'll Be Doing
1. Accountability for profitable, commercially fit, and customer-oriented products and services
2. Management, optimization, and development of products and services to meet customer needs
3. Improvement and standardization of terms and conditions, with a focus on customer-oriented wording and computable contracts
4. Global Product ownership for developing, managing, and innovating customer solutions
5. Final accountability on customer journeys (designed/executed by ‘customer journey’)
6. Leadership of a high-performance team
This responsibility involves motivating and developing team members using performance management practices, coaching to unlock potential, and identifying and addressing training needs. It also includes nurturing team members with potential for progression, planning their careers, and monitoring workloads for flexible resource sharing. Effective management and monitoring of employee relations issues, leading change, and encouraging innovation are also essential aspects of this role.
Effective Communication & Relationship Management
You ensure that KPIs are measured, monitored, and shared with members of the team to assist with performance management and engagement in company performance. You develop open channels of communication to enable constructive debate and collaboration, eliciting the ideas and opinions of the team. You build and maintain effective cross-department relationships.
Business Management
You understand the company’s strategy and vision as well as what it means for your role and your team. You manage financial and budgeting procedures as required according to the local market. You ensure that the appropriate risk and controls procedures are in place to ensure compliance with the local regulatory requirements. You participate in activities to support business development and client centricity, according to the requirements of the local market.
SKILLS AND EXPERIENCE
About You
We are looking for a professional with extensive experience in the insurance/assistance business or other market experience relevant to our products (automotive, health, or travel), along with strong transformation, innovation, technical, and managerial skills. You are familiar with working in an international environment. Operational management understanding and P&L management experience are essential. Additionally, you should demonstrate curiosity and openness to new technologies with international exposure. Leadership attributes such as being a team player, agile, entrepreneurial, results-oriented, strategic, and innovative, with strong networking and team-building skills, as well as a positive mindset, self-awareness, and integrity, are highly valued.
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