EMEA Deal Assurance and Transition Services Manager
Description -
This Services Delivery Manager position has as a main objective the management of the day-to-day operations of both the Deal Assurance team as well as the Transition Services Project Management team for EMEA markets, ensuring robust solutioning of deals as well as coordinating transition programs across functions, establishing and enforcing PM processes, and aligning project plans.
The role leads strategic planning, team management, and policy implementation while ensuring effective resource allocation. The role directs the overall performance of service products, solutions, technologies, and business segments, while tracking business metrics. The role also oversees risk mitigation, budgeting, and operational excellence within the designated domain, contributing to talent management and development.
Key accountabilities of DAM resources include:
* Act as a Delivery SME, providing Transition Services and Service Delivery inputs to the Solution Architects to define the best proposal to customers, for local, regional and global deals, ensuring the solutions proposed are robust and deliverable
* Costs are optimum and achievable whilst maintaining the corporate margin
* SLAs / KPIs are aligned E2E, exceptions are approved
* Define high level operational plans, including risk identification and mitigation strategy
* Partner SOW (State of Work) elaboration and negotiation
Key accountabilities of PM resources include:
* Implementing customer Services and HW sold and signed as per Contractual SOW (Statement of Work) in accordance to the specific terms and conditions, either through HP delivery capabilities or working with third parties and/or delivery partners
* Lead the Program team across internal HP functions and design, align and maintain a clear project implementation plan, at local, regional or Global level depending on deal scope. Main spoc for customer during the transition phase of the deal, managing communication, expectations, planning and escalations
* Ensuring cost, schedule and Service Level Agreement goals are consistently met during the Deployment phase, regularly driving an agreed governance model with the customer
Overall, this Senior Management position is expected to deliver:
* Excellent support and direction to the team resources, by driving and supporting cross-functional negotiations and escalations as required
* Robust capacity planning, properly balancing the needs for internal resources vs contingent workers in order to fully manage the demand generated through the funnel, without creating an excessive bench
* P&L management, budget control
* Deal Assurance and Transition Services Operational Performance Management and reporting. Ensuring achievement of all related KPI
* Provide full support to the Pursuit and Sales teams as required
* Drive and ensure teamwork and collaboration across the DAM and PM functions globally, as well as critical stakeholders (Sales Ops, CMO, Supply Chain, NSI team, Pursuit, Sales, Managed Services SDM community, etc)
* Secure common practices adherence across geographies
* Continuously improve roles / processes / governance to provide the best value to customer while securing the cost targets are met or exceeded
Key Experience and competencies required:
* 5-10 years recent management experience in a business-related area
* 5-10 years experience in Service business, including customer-facing roles
* Services Pre-sales experience / exposure, understanding of MPS/MCS/MDS HW and Services Portfolio
* Track record of business growth enablement; ensure high levels of operational efficiency & cost control
* Financial acumen. Business Management experience, with proven P&L management experience
* Strong knowledge across HP functions and operations
* Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressurized situations. Strong skills in exercising independent judgment
* Growth Mindset. Proven track record of managing change and transformation. Act as a change agent
* Ability to generate new and innovative solutions to complex problems - think out of the box
* Strong ability to negotiate with internal & external partners and customers
* Excellent verbal and written communication skills, including negotiation and influencing skills
* Ability to manage VP-level communications
* Pragmatic and results-oriented - ability to plan, prioritize and manage execution with a high level of reactivity & autonomy in an ever-changing environment
* Excellent leadership skills for managing, coaching and developing individual contributors and managers - including team-building, conflict resolution, communication, etc
* Rigorous, analytical, structured, organized - disposed to think ahead of the current
* Active-listener with high emotional intelligence
* Resilient. Ability to work under pressure and respond to rapid demands with short deadlines
* Excellent facilitation skills and perfect fluency in English
* ITIL & PMP certifications are an advantage
Job - Services
Schedule - Full time
Shift - No shift premium (Spain)
Travel - 25%
Relocation - No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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