Apply for our open position of Solutions Engineer in Barcelona, Spain
With offices in Belgium, Germany, Italy, US and a global partner network, HYBRID Software is a software development company focused on innovative productivity tools for the graphic arts industry. HYBRID Software’s CLOUDFLOW workflow, our PACKZ editor, and our integration products offer a unique set of advantages that include native PDF workflows, vendor-independent solutions based on industry standards, scalable technology and low cost of ownership. These products are used by hundreds of customers worldwide in all areas of prepress and print.
* You will be responsible, together with your team members, for the Customer Service Support and After Sales Services for our off-the-shelf software products.
* Troubleshooting any problems related to the use and implementation of our software.
* Reporting back to our development teams any recurrent issues that arise through our internal tools.
* Ensure that the current systems at the customer stay up to date and guarantee a continuous service.
* Delivering global support to internal employees in case of complex questions and difficult cases.
* Providing product training to customers. This is normally done at the on-site office of our local and international clients.
Your Qualifications
* A Bachelor in IT, Digital & Graphical Media or previous experience as a Solution Engineer or a similar role.
* We are also open to new college graduates.
* Knowledge of java scripting is definitely an asset.
* Analytical thinker with excellent problem- solving skills.
* Flexible & mobile: international travel will be required for this position.
* Having a service-minded attitude, good verbal & written skills and the ability to work in a team.
* English is a must, knowledge of any other language is a plus.
We Offer
* A competitive salary in accordance with your experience.
* Excellent terms of employment in a successful and growing global company.
* Informal work climate and variable working hours.
* At HYBRID Software we value our customers and our employees. We have a flat organizational structure and we strongly encourage any initiative coming from our people.
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