Barcelona
EUR 30.000 - 50.000
The Offer
* Competitive salary package and bonus system
* Discount on Gym and Language courses
* 2 to 3 weeks of paid training
* 39 working hours per week, Monday to Friday from 08:30 - 17:30
* Possibilities to grow inside the company
The Job
Your daily work will include tasks like these:
* Handle and close inbound calls (Consumer) to achieve quarterly quota
* Fast and effective response to inbound emails
* Outbound calls when necessary to recover (web-)orders or convert quotes to orders or solve issues with already bought products
* Maximize Store revenue by upselling/cross-selling to increase order value and AOV
* Awareness of Online Store promotions and campaigns to maximize their success
* Ensuring personal knowledge of the portfolio is maintained
* Cross-language backup if needed
* Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc.)
* Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.
The Profile
* You speak and write German at a native level and you are fluent in English (B2).
* Experience in customer support and technology.
* You have a good understanding and level of computer handling skills.
* Excellent problem-solving skills with the capability of research and identification of the right information.
* You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.
The Employer
Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
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