Customer Success Manager Spain, Barcelona
Location:
Barcelona, Spain
Job Category:
Customer Service
EU work permit required:
Yes
Job Description:
As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and manage their success!
This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.
What the role looks like
As our Customer Success Manager focused on the Spain & International region, you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.
Some of your key tasks as a Customer Success Manager:
1. Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
2. Manage the onboarding process, training, and implementation.
3. Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
4. Act as a product champion, driving adoption by being a true expert and advisor.
5. Proactively engage with your customers to identify expansion opportunities.
6. Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
7. Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
What you will bring to the team
1. Experience in Customer Success or Account Management managing a portfolio of customers.
2. Business fluency in Spanish (native-level) and English, both written and spoken; an additional language (Dutch, German, French) would be a huge plus.
3. Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
4. Ability to build collaborative relationships internally across product, sales, support, and marketing to facilitate a seamless customer experience.
5. Strong project management skills, and comfortable with steering projects in a fast-changing environment.
6. Proactive self-starter with a can-do mentality.
7. Have worked in a SaaS organization.
8. Love the fitness industry.
Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
Here’s why you should join Virtuagym!
* Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands.
* 23 paid vacation days per year (based on a full-time contract).
* We provide your home office set-up and hardware.
* The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges.
* Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.
* Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs, and corporate wellness, all with the vision to make the world a healthier and happier place.
Virtuagym is an ambitious, passionate, and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other, and sharing success.
Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply’ button below! We will get back to your application within 10 working days.
For any questions on the vacancy, please get in touch with the recruitment team at [emailprotected].
Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.
* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.
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