Your responsibilities and impact working as a Holiday Consultant for Travel Agency:
* Providing accurate and detailed information about the company's holiday offers.
* Managing and responding to customer requests through phone and email.
* Assisting customers with managing their bookings, queries and requests.
* Ensuringing excellent customer satisfaction by exeeding customer expectations.
Skills, qualifications and interests you need to succeed in this role:
* A native-level proficiency in German and a minimum C1 level of English
* A valid Portuguese work permit (required)
* Living in or willing to relocate to Lisbon for an international career and life experience
* Flexibility and ability to adapt to changes with a positive mindset
* Motivation and commitment to perform the assigned tasks effectively
* Excitement about intercultural communication and embracing the expatriate lifestyle
What’s in it for you?
* Type of contract: Unfixed term contract, 30 days probation period
* Working hours: full time (40h/week) Monday- Sunday 8:00-20:00
* Salary conditions: 1,375 € gross/month + 300 ��� loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
* Health insurance provided from the beginning
* Paid professional training
* Employee discounts
* Fun and engaging company-wide initiatives
* Excellent work culture
For international candidates:
* Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)
* Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)
* Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
* A colorful city view and a rich cultural history
* Pros of living in a European capital on a budget
* Delicious Portuguese cuisine and famous cafe culture
* Friendly people, good vibes and a happy-go-lucky urban life
* Warm climate all year and a sunny beach life next to the Atlantic
* A large English-speaking local community and international environment