Company Overview: Dynatrace is a leading provider of unified observability and security solutions. Our platform helps customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
As a Senior Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products.
Job Responsibilities:
* Align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services.
* Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint.
* Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
* Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
* Maintain current functional and technical knowledge of Dynatrace products and services.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
* 4+ years of experience working with large enterprise customers, including executive leadership.
* Demonstrated ability in leadership, mentorship, and organizational behavior.
* A track record of going above and beyond for your team and customers.
* Exceptional English written and verbal communications skills, as well as organizational and teamwork skills.
* Professional Level Dynatrace certification (or get certification within six months).
About Dynatrace:
* We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
* We are a leader in unified observability and security, helping customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.