Are you fluent in French and passionate about helping customers? Looking for an opportunity to grow in a dynamic international environment? Our client, a global leader known for its innovative solutions, is looking for a Customer Solution Representative to join their team in Barcelona. This is a great chance to be part of a company that values customer experience and professional development. If you’re ready for your next career move, we’d love to hear from you!
Tasks
1. Manage customer orders, inquiries, and complaints while ensuring accuracy, timely processing, and compliance with agreements.
2. Coordinate with internal teams (sales, logistics, purchasing, credit, and accounting) to facilitate shipments, invoicing, and overall customer support.
3. Monitor customer credit status, handle returns, and ensure proper documentation and recordkeeping.
4. Act as a first-level point of contact for internal departments.
5. Prioritize tasks efficiently while managing competing demands.
Requirements
1. Native level of French.
2. Full Professional level of English.
3. 1 year of experience in Customer Service or a similar role.
4. Proficient in SAP, MS Office, and/or Salesforce.
5. Great communication and interpersonal skills.
6. Detail-oriented and proactive attitude.
7. Excellent organizational skills.
8. An active listener who enjoys working collaboratively.
Benefits
1. Hybrid working model.
2. Flexible working hours.
3. Two weeks of fully remote work per year.
4. Flexible expense compensation.
Our recruitment process
1. Step 1: Interview with our Recruiter to get to know you better.
2. Step 2: Interview with the Hiring Manager.
3. Step 3: Interview with the Team Leader and the EMEA Customer Solution Manager.
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