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French Speaking First Line Analyst
Location: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services, assisting every employee and business partner of our customers as individuals by finding practical solutions to their IT problems.
We are looking for a French-speaking First Line Analyst, fluent in English, to join our team at Computacenter in Spain.
Your daily tasks will be:
* Answering and supporting queries via tools, phone, chat, and email,
* Keeping daily contact with our users contacting us from all over the world,
* Resolving IT issues of our partners to facilitate their office work,
* Documentation and logging of calls on the ticketing tool,
* Delegation of complex problems to the competent teams,
* Maintaining and improving customer satisfaction levels,
* Communication with your direct team members and different departments.
You are the ideal candidate if:
* You are native or fluent in French, with an advanced English level,
* You are interested in learning about IT,
* You have a positive, can-do attitude and like problem-solving,
* You have logical thinking and enjoy helping other people solve issues,
* You have outstanding communication skills and a customer-focused mindset,
* You enjoy working in a team,
* You respect the time schedule and are punctual.
What do we offer you?
* Remote work 80% of the time - 4 days/month on-site,
* Shifts Rotation: 7AM - 7PM, Monday to Friday,
* Annual salary of 20,535.87€ gross/year,
* Fully paid training,
* Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months,
* Career development and leadership program opportunities,
* Free online language classes (GER, FRE, SPA & ENG),
* An international environment where people support and respect each other,
* Fast recruitment process.
Interested in joining a company with a strong sense of community?
Apply today or get in touch if you wish to receive more information!
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