Service Delivery Manager / Project Manager
Job ID: 16201
Location: Barcelona, Spain, Hybrid
Contract: Permanent, full-time
About us
Devicenow offers Device as a Service for workplace IT hardware on a global scale, by integrating end-user devices and managed IT support. We revolutionize the Device as a Service industry – the only thing missing is you!
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow. Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.
Your role in the team
As a Service Delivery Manager/Project Manager, you will serve as the primary operational contact for customers, overseeing service delivery processes to ensure efficiency and cost-effectiveness.
Your responsibilities
* Serve as the operational focal point for all project-related issues, acting as the primary contact for customers.
* Monitor and evaluate service delivery processes and outcomes to ensure efficient and cost-effective service delivery.
* Identify, recognize, and optimize processes/services, initiating necessary steps for improvement.
* Manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations.
* Collaborate with internal teams to address operational challenges and enhance service delivery.
* Prepare regular reports on service performance metrics and customer feedback.
* Provide guidance and support to customers throughout their engagement with the service.
What we expect from you
* Excellent English verbal and written communication skills.
* Proficiency in managing projects, including planning, execution, and monitoring, with a focus on meeting deadlines and delivering quality results.
* Proactive approach to identifying operational issues and developing solutions to ensure smooth service delivery and customer satisfaction.
* Ability to understand and address customer needs, fostering strong relationships and ensuring high-quality service delivery.
* German and/or Spanish would be a strong plus.
What devicenow can offer you
* Be part of a rapidly expanding industry and take advantage of unique career opportunities.
* Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.
* Flexible hybrid working model – work from home or office, visit our offices around the world.
* Enjoy a competitive salary package.
* Regular team and company social events.
Apply now!
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