We are hiring a Senior Consultant for an insurance company capable of structuring processes, organization, and performance project approaches, identifying improvements, and quantifying savings. Also, support the teams to put in place quick wins.
Key Responsibilities:
1. Experience in assistance operations, insurance & banking sector (Contact Center would be a plus).
2. Process Improvement (certification preferable: Lean management, Lean six sigma, Agile).
3. Governance of flows between several locations: Define a clear RACI, decision, and escalation processes.
4. Monitoring activity: set up the right KPIs, productivity, WFM, dashboards, etc.
5. Claims management system: capable of matching inefficiencies in the process, impacting the customer journey.
6. Project Management: Structure a project, planning, identify risks, status, implement governance.
7. Coach local managers and teams in continuous improvement, monitoring activity & productivity.
Minimum Requirements:
1. Full professional English (At least C1).
2. Background experience: 5 to 10 years in operational efficiencies. CAS Training, IT consultancy, and outsourcing company.
3. Optional Technical Skills: Guidewire System.
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