Social network you want to login/join with:
IT Architect – CRM
This position can be located anywhere in Czech Republic, Poland, Slovakia, Bulgaria, Spain, Malaysia or India.
Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, with a truly international presence across 20 countries.
JOB SUMMARY
The role of the IT Architect - CRM is pivotal in ensuring alignment between the CRM solution and business needs, establishing and executing a roadmap for the CRM product.
MAIN RESPONSIBILITIES
* Act as system owner of CRM to ensure high availability and efficiency.
* Understand business requirements and propose solutions with stakeholders.
* Communicate and align with other architects to ensure compliance with higher-level architecture design.
* Maintain and monitor the system to ensure proper functionality.
* Improve the solution based on enhancement requirements and performance analysis.
* Work with product owner on prioritization and planning of requirements.
* Collaborate with stakeholders on vendor management.
* Drive the implementation of projects and changes in the CRM area.
* Act as IT project manager for CRM-related solutions as needed.
* Collaborate on system integration.
* Manage service performance and improve CRM functionalities.
* Ensure service level agreements are in place and fulfilled.
* Deliver service reports and improve service quality.
* Facilitate end-to-end business operational and service delivery processes.
* Manage budget and costs of related delivery and support.
* Maintain documentation of solution design and knowledge areas.
* Communicate with stakeholders regarding system performance.
PROFILE
A degree in a relevant field and previous experience as an IT Architect would be advantageous.
5+ years of experience with CRM solutions, particularly MS Dynamics 365.
Demonstrable experience in Dynamics CRM implementation and maintenance, with solid knowledge of business processes in the CRM area.
Experience with agile methodologies is preferred.
HOW TO APPLY
Please submit all applications in English. Interested in the challenge? Please click the ‘apply now’ button below or call us for more information. For further details, visit our website, Job ID R0062570.
#J-18808-Ljbffr