One of our clients is looking for a fully remote Customer Success Manager for the US Market, a fast-growing financial planning platform for finance teams. In this role, you’ll build strong relationships with CFOs and finance teams, drive product adoption, and ensure long-term customer success. If you have a passion for strategic collaboration and delivering measurable impact, this opportunity is for you!
Tasks
* Build and maintain strong relationships with CFOs and finance teams
* Drive measurable customer success through strategic engagement
* Lead executive-level strategy calls to enhance product adoption
* Collaborate across teams to ensure seamless customer experiences
* Analyze customer needs and data to align solutions with business goals
* Support growth by identifying expansion opportunities and driving retention
Requirements
* Native level of English
* Strong track record of building and maintaining long-term customer relationships
* Ability to track, analyze, and improve key metrics such as NPS, CSAT, and customer health scores
* Experience with platforms like Salesforce and other customer success software
* Ability to find win-win solutions and manage complex customer needs
* Prior experience in a SaaS environment, working with finance or tech-driven clients is a plus
Benefits
* Work from anywhere, with the flexibility to visit the office in Barcelona
* Competitive compensation and equity scheme
* Competitive vacation policy
* Private health insurance and access to Meditopia
* Hybrid culture and flexible working hours
* Personal development including language courses
* Fun in-person off-sites and virtual get-togethers
Step 1 : Interview with our Recruiter to get to know you better
Step 2 : Interview with the Co-founder and Talent Management
Step 3 : QBR presentation