Are you strategic, data-driven, and passionate about enhancing the customer experience? Then you will thrive in this role!
Our client, Amenitiz, is a rapidly expanding company in the hospitality sector. They offer an all-in-one property management system to empower over 12,000 hoteliers worldwide. With a new round of investment, and with a team of 320 people in Barcelona, they cultivate a culture of positivity and personal growth.
As the Head of Customer Lifecycle at Amenitiz, you’ll play a key role in shaping and driving their customer retention and satisfaction strategies. This position is crucial for ensuring that their approach to customer care is deeply integrated into everything they do. You’ll work closely with other senior leaders to align their retention initiatives with the company’s overall goals. You will be responsible for ensuring they have a common approach to their customers post sales. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience the customers have with Amenitiz.
Apply now!
Tasks
* Strategic leadership: Put customer care and retention at the heart of the company strategy. Work closely with the C-level team to ensure the retention efforts support the broader business goals
* Customer experience focus: Make sure that customer care isn’t just a department but a core value at Amenitiz, ensuring every customer interaction builds loyalty and satisfaction
* Data-driven decision-making: Use data to track churn, customer satisfaction, and other key metrics. Apply these insights to improve how they manage the customer lifecycle continuously
* Cross-functional collaboration: Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align retention strategies
* Voice of the customer: Be the champion of the customer at the executive level, ensuring that their feedback shapes the business decisions
Requirements
* Previous experience in a senior role in customer success, account management, or sales department
* A strong track record of achieving measurable customer engagement, retention, and growth outcomes, backed by quantifiable results
* Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product and Customer Support, to achieve shared goals
* Strong strategic thinking capabilities, with experience in aligning retention strategies with broader company objectives in a high-growth, fast-paced setting
* Previous experience at a consultancy firm is advantageous
* Great analytical skills
Benefits
* Extensive medical, and wellness coverage (Alan) to ensure you’re feeling great physically and mentally
* Stock Options that ensure you have ownership in our success
* On-site model from a beautiful and spacious office located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop
* 12 days of remote working from anywhere
* 23 days of vacation
* Monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops
* Access your salary any day you want
* Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training
Our recruitment process
* Step 1: Talent Acquisition Interview
* Step 2: Hiring Manager Interview
* Step 3: Case Study
* Step 4: Cultural Fit
* Step 5: Dinner with the Leadership