Service Manager - Investment Accounting & Insights (IAI)
Our opportunity
The purpose of a service manager is to ensure the smooth, efficient, and customer-centric delivery of IAI services, while continuously striving for service excellence and driving organizational growth. They oversee and coordinate service delivery within an organization. Service managers ensure efficient and effective IAI service operations, manage customer requests and issues, and strive for service excellence while driving organizational growth.
Your role
A service manager is responsible for overseeing and coordinating the delivery of IAI services within an organization. Their primary purpose is to ensure that services are delivered efficiently, effectively, and in line with the organization's objectives and customer expectations. They play a crucial role in maintaining high levels of customer satisfaction by managing service requests, resolving issues, and continuously improving service delivery processes.
Service managers collaborate with various teams, including customer support, operations, and technical teams, to ensure smooth IAI service operations. They develop and implement service strategies, policies, and procedures to streamline service delivery and optimize resource utilization. Additionally, service managers monitor key performance indicators (KPIs) to assess service performance, identify areas for improvement, and make data-driven decisions to enhance service quality.
Another important aspect of a service manager's role is stakeholder management. They engage with internal and external stakeholders, such as customers, vendors, and partners, to understand their needs, gather feedback, and build strong relationships. By actively listening to customer requirements and feedback, service managers can drive service improvements and foster long-term customer loyalty.
As a Service Manager – Investment Accounting & Insights (IAI) your main responsibilities will involve:
* Developing a holistic understanding of the economics of operations.
* Proactively seeking industry best practices and trends relevant to business strategy.
* Navigating organizations and influencing stakeholders.
* Analyzing and proposing operational KPIs against industry best practices.
* Formulating a strategic vision for operations.
* Developing and evolving processes towards the organization's strategic vision.
* Coaching and assessing team members.
* Leading the functional area and setting objectives.
Your Skills and Experience
As a Service Manager – Investment Accounting & Insights (IAI) your skills and qualifications will ideally include:
* Effective communication.
* Organizational agility.
* Stakeholder management.
* Customer service.
* Innovative thinking.
* General management skills.
* Ability to inspire and coach teams.
* Knowledge of databricks technology and architectures.
Primary work location is Barcelona, Via Augusta. Please apply with your CV in English.
Who we are
At Zurich, we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
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