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Responsibilities:
1. Perform on-site installation, repair, and preventive maintenance as well as telephone support of the PDX products.
2. Accurately report the service activity through the company's integrated management system. Must be proficient with the use of customer management software to track service calls, lead parts inventories, and complete job tasks, ensuring customer database accuracy.
3. Keep control of the stock of spare parts, coordinating and performing stock counts when required.
4. Carry out specific projects, task or reports commissioned by the manager.
5. Keep the Technical Service management advised of issues and support needs.
6. Attend national and international training courses when required.
7. Must be customer-focused, working in conjunction with applications and sales teams.
Qualifications:
1. Bachelor’s degree in Biomedical Engineering, electrical, mechanical, electronics or related field.
2. 3+ years of technical field service experience.
3. Customer friendliness and a professional demeanor.
4. Experience in the medical equipment industry, preferably in clinical analyzers, will be an advantage.
5. Multidisciplinary knowledge and experience in electronics, mechanics, and computing will be valued, as well as the ability to solve problems.
6. PC literacy including MS Office and Outlook.
7. Intermediate level of English.
8. Maintain a valid car driver’s license and satisfactory driving record.
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