Customer Support Engineer Role at Agilent
Job Description
We inspire and support discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Our Customer Service Engineers help customers in Spain solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
You will work with a variety of labs, continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential.
Your Key Responsibilities
* Provide technical and application support to customers and colleagues.
* Work on-site at various labs and support customers with product solutions across spectroscopic and chromatographic instruments.
This includes installing and optimizing hardware/software/network products and configurations at customer sites, diagnosing and resolving product performance problems, and performing maintenance, verification and repairs.
Qualifications
* Bachelor's or master's Degree or equivalent.
* Post-graduate, certification, and/or license may be required.
* Graduate position - 2 to 3 years of experience in application development is a plus, with mass spectroscopy equipment such as ICPMS, ICP Optics or Chromatography equipment such as HPLC-QQQ, HPLC-QTOF, GSMS-QQQ.
* Experience with computer/software/server connected equipment.
* Proactive and self-driven, with curiosity and willingness to learn new products.
* Verbal and written communication is clear, respectful and timely.
* Enjoy travelling and visiting customers.
* Proficient level of Spanish and English; Catalan is an asset.
* Driver's license.
What We Offer
This full-time, permanent position, based in Spain, is available as soon as possible. The role won't be head-office based, but working remotely combined with short-distance travel to customer sites within your assigned geography in this case Catalonia and Aragon (a company car will be available to you).
We will ensure you receive all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent's state-of-the-art demo facility.
A dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:
* We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect.
* We deliver effective chemical solutions valued by our customers.