Service Manager - Investment Accounting & Insights (IAI)
Our opportunity
The purpose of a service manager is to ensure the smooth, efficient, and customer-centric delivery of IAI services, while continuously striving for service excellence and driving organizational growth. They oversee and coordinate service delivery within an organization. Service managers ensure efficient and effective IAI service operations, manage customer requests and issues, and strive for service excellence while driving organizational growth.
Your role
A service manager is responsible for overseeing and coordinating the delivery of IAI services within an organization. Their primary purpose is to ensure that services are delivered efficiently, effectively, and in line with the organization's objectives and customer expectations. They play a crucial role in maintaining high levels of customer satisfaction by managing service requests, resolving issues, and continuously improving service delivery processes.
Service managers collaborate with various teams, including customer support, operations, and technical teams, to ensure smooth IAI service operations. They develop and implement service strategies, policies, and procedures to streamline service delivery and optimize resource utilization. Additionally, service managers monitor key performance indicators (KPIs) to assess service performance, identify areas for improvement, and make data-driven decisions to enhance service quality.
Another important aspect of a service manager's role is stakeholder management. They engage with internal and external stakeholders, such as customers, vendors, and partners, to understand their needs, gather feedback, and build strong relationships.
As a Service Manager – Investment Accounting & Insights (IAI), your main responsibilities will involve:
* Developing and articulating a holistic understanding of the economics of operations.
* Proactively seeking industry operations best practices and emergent trends.
* Navigating organizations and influencing stakeholders.
* Analyzing and proposing operational KPIs against industry best practices.
* Formulating a strategic vision for the operational side of the business.
* Developing and evolving processes and operating assets toward the organization's strategic vision.
* Creating a trusted environment for team members.
* Coaching and assessing team members to establish high-performing teams.
* Leading the functional area and setting objectives.
* Directing and balancing strategic and tactical solutions.
* Monitoring business performance against internal metrics.
* Managing operational risks that affect the business.
* Leading a diverse functional team and ensuring staff have the necessary skills.
* Creating a people management plan as part of the business planning process.
* Promoting agile working and self-organized teams.
Your Skills and Experience
* Effective communication.
* Organizational agility.
* Stakeholder management.
* Customer service.
* Innovative thinking.
* General management skills.
* Knowledge of databricks technology and architectures.
Primary work location is Barcelona, Via Augusta. Please apply with your CV in English.
Who we are
At Zurich, millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence.
Diversity & Inclusion
At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
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