Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
Responsibilities
1. Receive incoming telephone calls from new and existing customers
2. Manage customers' orders, changes and returns of products and/or services to ensure timely and accurate product and service delivery
3. Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement, and increase sales
Key Competencies
1. Data accuracy
2. Attention to detail
3. Ability to gain immediate credibility and trust
4. Exceptional communication skills
5. PC and system literate
Candidate Profile
1. Confident and enthusiastic
2. Ability to work well as part of a team as well as independently
3. Native level of Japanese
4. Fluency in English or Spanish
5. First class written, verbal and interpersonal skills
6. Numerate and articulate
7. Well organised, reliable and thorough
8. Work permit required
What we offer
1. 38.5 hours/week and night-shift schedule: from 1:00 to 9:00, from Monday to Friday
2. Salary: 18.071,30€ gross/year + night-shift bonus
3. Temporary contract of 2 months
4. Individual career paths to grow within the project
5. We are one of the world's largest providers of contact center services
6. Engage in an excellent work environment and team building activities
7. Dynamic and international environment
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