Ready to elevate your career and join a fast growing team in the digital world? Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Local Services for Digital Ads a game changing tool for businesses everywhere! Responsibilities: Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications. Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise. Content Compliance: Assess reviews based on guidelines; process Guarantee claims. Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting. Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go live process. Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements. Ad Hoc Operations: Tackle additional tasks as needed in a dynamic, fast paced environment. Requirements: C2 level French and fluent English. Experience in customer service. Strong communication, organizational, and customer facing skills with a keen eye for detail. Self driven and able to manage tasks independently while meeting deadlines. Preferred Qualifications: Bachelors degree in Business or related fields. 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes. Knowledge of home services industries (e.g., plumbing, electrical). Benefits: Full time (39 hours/week) hybrid position in Barcelona with a salary of 19,200 gross/year plus up to 1,000 gross/year in bonuses. Referral Program: Earn up to 2,000 for bringing friends, depending on the language/project. Private Health Insurance. Continuous skill development and certifications. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. #J 18808 Ljbffr