About the Role: The Client Success team follows a Client for Life Philosophy. Our goal is to ensure every Gartner client receives value far exceeding their investment.
Associates in this role seek to understand and surface clients' business priorities, break down challenges, and identify effective ways to support clients in making informed decisions. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement with our products.
Key Responsibilities:
* Partner with clients across various levels and departments to ensure they achieve success with Gartner subscriptions.
* Deliver value to decision-makers and drive Gartner growth by introducing Gartner services and capabilities to prospective and new clients.
* Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their goals and maximize return on investment.
* Collaborate with internal stakeholders to drive service delivery, share best practices, and design innovative solutions to overcome obstacles.
* Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.
Requirements:
* Bachelor's degree preferred along with 6+ months of relevant professional experience or internship.
* Proven track record of success fueled by a passion for delighting clients.
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
* Ability to use Finnish (reading, writing, and speaking) at a Business or Native level.
About Gartner: We guide leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable insight, helping enterprise leaders succeed with their mission-critical priorities. We're committed to being an Equal Opportunity Employer and offer opportunities to all job seekers.