Positions:
Holiday Inn Barcelona - Sant Cugat
We are seeking a Night Auditor for our Holiday Inn Barcelona - Sant Cugat.
Your Tasks:
You will manage all aspects of the front office, including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations.
Create a welcoming atmosphere that makes our guests feel at home in any location.
* Manage front office operations, ensuring seamless guest experiences.
* Perform daily collections review against client billing, investigating discrepancies as needed.
* Manage end-of-day reports, ensuring accuracy and correctness of all charges, including breakfast, room service, extras, and scheduled fixed charges.
* Investigate anomalies between daily reports and control charge cancellations.
* Review all reservations entered on the day and arrivals for the next day.
* Analyze agency commissions with payment errors and resolve customer issues.
Your Personality:
We value:
* Customer service attitude
* Proven work experience as a night manager
* Solid written and verbal communication skills
* Computer skills
* Resourcefulness and proactivity in resolving issues
* Ability to handle stress and stay calm under pressure
* Office management skills (a plus)
We Offer:
We strive to create an inclusive environment where everyone feels valued and supported. If you're passionate about delivering exceptional guest experiences, we encourage you to apply.