To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.
Responsibilities and tasks
40 hours per week
* To offer the highest standards of service to the guests.
* To perform in a qualifies manner, with initiative and responsibility the reception of guests and all related tasks.
* Perform customer service tasks at the reception desk.
* To carry out the tasks related to the occupation and sale of the rooms (Reservations, check-in and check-out).
* To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
* Receive, process and direct customer complaints using the SEDAS approach.
* Collaborate with and substitute for the head of Reception in his own tasks.
* To carry out in a qualifies manner, with initiative, autonomy and responsibility, the assistance and information to customers and the corresponding administrative work.
* Attending to customers in the concierge services.
* Informing customers about the hotel services.
* Performing customer service tasks in the services requested.
* Receiving, processing, and directing customer complaints to the corresponding services.
Knowledge and experience
* Diploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.
* Experience with PMS Opera.
* Knowledge of office automation at user level.
* High level of English, Spanish and other languages.
* Minimum 2-years experience in hotels of similar or higher category.
Skills for the performance of the position:
* Problem solving and decision-making skills
* Service orientation and excellent organizational skills
* Positive attitude and excellent communication skills
* Good presence
* Ability to work as part of a team
* Able to work under pressure and remain calm in difficult situations
* Dynamic person
The hotel offers continuous training, uniform cleaning, meals per shift, locker, being part of a team with passion for hospitality and genuine guest service.
Apply for the Position
#J-18808-Ljbffr