Ofertas de empleo Customer Service Representative (On-site) Dutch XM01
ID: 159770
Salario: de 700€ por año
Publicada: 13.11.2024. Actual hasta: 03.12.2024
Customer Service Representative (On-site) Dutch XM01, Barcelona
Summary information
Puesto: Customer Service Representative (On-site) Dutch XM01
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: Concentrix Málaga
Descripción de la oferta
Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. As a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.
What you will do in this role:
* Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demands.
* Log call details onto call management systems and provide response and resolution within SLA.
* Maintain service and product knowledge and expertise associated with applications specific to individual customers.
* Ensure contractual SLA is maintained.
* Provide cover for other Agents in their absence, either within the same team or across teams.
* Understand and comply with administrative duties including holiday, sickness and overtime.
* Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
Your qualifications:
* Proficient or bilingual in Dutch and fluent in English.
* 1 year working experience in Customer Service.
* Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
* Good disposition to work in a customer service environment.
* Can take ownership and progress calls to resolution or escalate calls as necessary.
It will be a plus if you have:
* Experience in the automotive industry.
* Working experience with electric vehicles or possess your own.
What's in it for you:
* Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00.
* Salary 21,700 euros gross/year + up to 2000 euros gross/year in bonus.
* Central location in Barcelona.
* Bring-a-friend (referral) bonus opportunities.
* Full paid training on the company and the project you'll be working on.
* Career development programs and specialized courses.
Concentrix is an equal opportunity employer. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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