Job Description: The Database Administrator role in the Database Services Team is responsible for the overall delivery of the Oracle Database-related pieces for all the applications within the IFS Cloud Suite. Additionally, the role is expected to cover a 24/7 shift pattern as well as support customers in different continents, including EURA compliance.ResponsibilitiesDaily DB Operations: Follow common and documented processes in day-to-day duties supporting and maintaining our Database services. Act as a DBA resource to help perform some of those daily duties when the need arises to address issues with client systems. Act as a final point of escalation for challenging issues with our database services. Work as needed to support internal and external teams during investigations and corrective actions during problem management investigations. Work with R&D alongside the CSA to provide guidance and feedback to improve the IFS product set in future releases.Backup Solutions: Implement agreed backup solutions for the IFS Application suite to satisfy our own and our customers' needs.Performance Tuning: Follow best practices and approaches to manage performance issues in our Cloud database environments. Work with the CSA and R&D teams to address performance issues through both short-term and long-term methods.Disaster Recovery: Implement and test regularly, in conjunction with the CSA and R&D teams, any agreed disaster recovery solutions and ensure the solution suits the needs of IFS and our customers.Monitoring: Implement appropriate tooling to monitor and manage the database availability within our cloud database services. Follow processes in place to manage availability issues in production environments.Automation and Tooling: Work with the CSC, CSA, and Automation teams to automate and reduce time and overhead for common tasks wherever possible.Training and Skills Transfer: Deliver DBA knowledge transfer/training sessions to selected internal teams if required.QualificationsExperienceMandatory: At least 2-3 years' experience performing Oracle Database administration functions in cloud computing or enterprise IT service delivery. Demonstrated knowledge of cloud computing services or IT service management methodologies and best practices. Experience in modern ticket/service desk tooling such as ServiceNow, Jira Service Desk or a similar tool.Value Add: Experience in ITIL, ISO 20000 or a similar service delivery framework. Experience in provision of cloud computing services or IT service delivery.CertificationsA formal qualification (degree, HND, etc.) in Computer Science / Information Technology is useful but not mandatory. ITIL qualifications would be useful but are not mandatory. Vendor provided technical certification (CCNA, OCP, MCSA, etc.) would be useful though not mandatory.Personal AbilitiesCitizens of the European Union or a corresponding work permit in Poland.
#J-18808-Ljbffr