Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our company.
Your responsibilities:
1. Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications
2. Reactive Support: Provide reactive phone and/or email support for live advertisers
3. Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
4. Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
5. Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
6. Properly prepare and set expectations with businesses about the onboarding and go-live process
7. Develop a deep understanding of the onboarding requirements/processes for our product across different regions
8. Work closely with businesses to collect and submit information required to complete our onboarding process
9. Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
10. Support ad-hoc operations work as needed
11. Work in a fast-changing, fast-paced workplace
Requirements
12. Native Level of Italian
13. Ability to speak and write English fluently
14. Experience in a fast-paced, scaled operations environments
15. Experience working in a call center environment
16. Experience working in a customer-facing role
17. Extremely high attention to detail and strong organizational skills
18. Structured communicator, both written and spoken
19. Ability to produce high-quality work under strict deadlines
20. Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
21. Ability to work independently and complete day-to-day tasks with minimal supervision
Nice to have:
22. Bachelor's degree in Business
23. 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar
24. Experience working with local legislation or government entities
25. Familiarity with home services, such as plumbing, locksmiths, electrical etc.
Benefits
26. Full-time position (39 hours/week).
27. Salary 18.978,62€ gross/year + up to 1.000€ gross/year in bonus.
28. This is a Hybrid working model in Barcelona.
29. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
30. Intense specific sales training.
31. A permanent presence of coaches who will facilitate your personal and professional development.
32. Established career path to grow within the project.
33. Continuous training and certifications within Google products.
34. Bi-weekly, monthly or quarterly contests.
35. Employment with the world's largest provider of contact center services.
36. Excellent work environment, great colleagues, social arrangements and personal development.
37. Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
38. Office location surrounded by the sea (, Barcelona, Spain).