We are looking for an IT European Local Support Coordinator to join a dynamic and international environment. The selected candidate will play a key role in managing IT support services across various locations in Europe, ensuring high-quality service delivery and efficiency in IT operations.
Key Responsibilities
* IT Service Coordination: Oversee IT support requests and incident management to ensure timely resolution and optimal customer satisfaction.
* Service Delivery Management: Maintain high service standards, ensuring alignment with SLAs (Service Level Agreements).
* Technical Support: Provide first-line IT support and coordinate with second and third-line teams for issue resolution.
* Project Participation: Lead and support IT projects to enhance infrastructure and service capabilities.
* Stakeholder Communication: Act as the primary IT point of contact, ensuring effective communication with internal teams and external vendors.
* Process Optimization: Identify opportunities for process improvement, implement best practices, and contribute to continuous service enhancements.
* Documentation & Training: Maintain accurate records of IT services and provide training to end-users on IT systems and tools.
* Compliance & Reporting: Ensure adherence to company policies and regulatory standards, while generating reports on service performance.
Minimum Requirements
* Education: Bachelor’s degree in Information Technology, Computer Science, or related fields.
* Experience: Minimum of 5+ years in IT service coordination or a similar role with team management responsibilities.
* Technical Skills: Solid knowledge of IT systems, networking, and IT service management tools (e.g., Jira, ServiceNow).
* Languages: Proficiency in English is required; knowledge of Spanish, Italian, French, or German is a plus.
* Certifications: ITIL or similar certifications are highly valued.
* Industry Experience: Experience in FMCG (Fast-Moving Consumer Goods) or similar environments is a plus.
* International Exposure: Experience working in a global or multi-country setting is beneficial.
* Driving License: The candidate must have a valid driver’s license, as travel within Europe is required.
Key Competencies for Success
* High Adaptability: Ability to work in a fast-paced and evolving IT landscape.
* Customer-Oriented Mindset: Strong focus on service quality and user experience.
* Problem-Solving & Priority Management: Ability to assess, prioritize, and execute tasks effectively.
* Communication & Teamwork: Strong interpersonal skills to collaborate across different teams and locations.
* Leadership & Transformation: Capability to drive change, lead IT support teams, and improve service efficiency.
* Stakeholder Management: Ability to interact with multiple departments and external vendors to align IT services with business needs.
What We Offer
* Dynamic and multicultural environment with exposure to international IT operations.
* Opportunity to lead IT support teams across different European locations.
* Professional growth in a challenging and evolving IT landscape.
* A collaborative work culture with a focus on innovation and continuous improvement.
* Hybrid work model: 3 days in the office and 2 days remote per week, with working hours from Monday to Friday, 9:00 AM to 5:00 PM.
* Direct employment with the customer.
If you are an IT professional looking for an opportunity to contribute to a high-impact role within an international setting, we encourage you to apply!