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Catalan Payment Account Specialist in Lisbon - 1000 euros Bonus (with relocation), Reus
Client: Cross Border Talents
Location:
Reus, Spain
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
We are looking for a Payment Account Specialist for the Catalan market.
* Start Date: March 27, 2025
* Health Insurance from Day 1
* 6-Month Renewable Contract
Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!
Responsibilities
* Assist Catalan-speaking customers via phone, email, and chat.
* Provide expert support on payment transactions, security procedures, and account management.
* Troubleshoot technical issues and escalate complex cases when necessary.
* Maintain accurate records of customer interactions and solutions provided.
* Collaborate with internal teams to enhance customer experience and service efficiency.
* Onsite in Lisbon.
* Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
* 40 hours per week - 8-hour shifts - 2 rotative days off.
Mandatory Requirements
* C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
* EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
* Customer support experience in a call center is a must.
* Strong communication and problem-solving skills.
* Ability to multitask and handle high-pressure situations professionally.
Salary & Benefits
* Total Compensation: Approx. 1,098/month (paid in 12 months), including:
- Base Salary
- Complexity Bonus
- Meal Allowance
- Transport Allowance
* Health Insurance: Provided from Day 1 (free after 6 months).
* 1,000 Welcome Bonus (separate from the monthly salary).
Relocation Package
* Accommodation in a private bedroom for 280 euros per month (discounted on the salary).
* Flight reimbursement after 6 months.
Why Join Us?
* Be part of a global payment solutions leader.
* Career growth opportunities in a dynamic industry.
* Work with a diverse and supportive team.
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