Publicada: 11.10.2024. Actual hasta: 13.11.2024
Ofertas de empleo Guest Services Manager Guest Services Manager, Barcelona
Salario: a convenir
* Barcelona
Summary information
Puesto: Guest Services Manager
Publicada: 11.10.2024. Actual hasta: 13.11.2024
Área: Staffing/Agencias de Empleo
Sexo: indiferente
Nivel formativo: indiferente
Experiencia: indiferente
Empresa: The Hoxton, Poblenou
Descripción de la oferta
What you’ll do…
* Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
* Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
* Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
* You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.
* To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance.
* Act as Manager on duty, making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we’re looking for…
* Individuals. You’re looking for a place where you can be you; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other and has fun along the way.
* Hotel or leisure related experience as Duty Manager or similar role.
* Be fluent in Spanish and English; Catalan will be highly valuable as will other additional languages.
* If you’re familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage.
ID: 98742
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