Barcelona
EUR 50.000 - 70.000
As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. You will work closely with the Customer Services Central Team, Contact Centres, External Suppliers, IT department, and internal stakeholders.
What you will do:
The Role’s Key Responsibilities and Tasks
As a Contact Center Platform Engineer, you will be in charge of:
* Manage a Cloud Contact Centre technology based on an omnichannel solution (from voice, to chat, emails, and AI automation).
* Telco knowledge to handle the IT infrastructure of the call center platform (siptrunks, MPLS, webRTC…)
* Challenge the status quo every day by using innovative technologies to provide the best customer experience in any interaction.
* Integrate with different vendors/apis/systems to act as one.
* Provide outstanding support to troubleshoot production challenges.
What you need to succeed:
Good to have
Here’s what you need to succeed:
* IT/Telco degree and minimum 3-5 years proven experience in a similar position.
* Understanding of contact center technology. Main players in the marketplace (Genesys Cloud advantage).
* Knowledge of contact centre multi-channel solution (voice, bots, artificial intelligence, apps).
* API capabilities.
* Developer skills to customize standard solutions via programming.
* Good knowledge of telecom networks, principles, and terminology.
* Ability to work with data reporting (Google BigQuery).
* Flexibility and a “can do” approach to complete tasks on time.
* Ability to work using own initiative and as a member of a team.
* Ability to work effectively under pressure and to deadlines.
* Good organizational, communications, analytical, and problem-solving skills.
* Fluent in English; Spanish is beneficial.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal opportunity employer and value diversity at our company.
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