Job Summary
We are seeking a Dutch-speaking Responsible Gaming Specialist to join our team in Barcelona. The selected individual will be responsible for interpreting and analyzing data sets from customer accounts, deciphering key patterns and trends that may indicate problem gambling.
Key Responsibilities
* Interpret and analyze data sets from customer accounts to identify key patterns and trends related to problem gambling.
* Review customers daily to spot concerning activities related to their gameplay.
* Escalate cases to relevant departments as required, in accordance with internal procedures.
* Identify and escalate suspicious patterns, transactions, and information obtained as part of the duty of care.
* Work across multiple jurisdictions, primarily the Dutch market.
* Maintain knowledge of regulatory requirements and process changes affecting customers to ensure exemplary decision-making.
Requirements
* 1-2 years of experience in iGaming online in a similar role.
* Responsible Gaming knowledge and excellent language skills in Dutch and English.
* Familiarity with the Dutch frameworks of Responsible Gaming.
* A passion for RG, with an understanding and empathetic nature.
* Excellent analytical skills, interpersonal problem-solving skills.
* Meticulous attention to detail.
* Excellent written and verbal communication skills in Spanish.
* Dutch or German language skills are considered a significant advantage.
Benefits
* A lean, focused company offering a great working environment.
* The opportunity to work with and learn from a highly skilled, talented team.
* A great company culture where accountability is innate, transparency is key, and competency is virtue.
* Being part of a small, caring team.
* Company-wide and team-based get-togethers.