Client Delivery Manager - (CDM) - SAP Basis, Barcelona Client :
Location :
Barcelona, Spain
Job Category : Other
EU work permit required :
Job Description :
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
About the Team
The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers.
The CDE team combines all customer-facing roles and presents SAP as 'One Voice' through coordinated communication at all levels to our clients, internal and external stakeholders.
About the Role
Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services to fit the customers' needs.
The CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement, responsible for the delivery and performance of the contracted ECS services. They act as a trusted advisor and grow the business by developing and supporting the client relationship.
* Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
* Continuously increase client trusted advisor relationship with executives and key stakeholders.
* Demonstrate accountability as the single orchestrator for end-to-end delivery.
* Ensure operational excellence on contract administration supported by ECS functions.
* Create and maintain service plans for each customer to proactively manage operational risk.
* Identify service improvements and delivery opportunities.
* Track and report on business growth and upsell throughout the entire engagement lifecycle.
* Expected to spend up to 20% of time onsite at client location.
What You Bring
* Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
* SAP Basis, technology and/or functional knowledge are very important.
* Technical infrastructure know-how is critical for this role.
* Strong ability to translate between technical and non-technical audiences.
* Strong engagement management, relationship building and de-escalation skills.
* Excellent presentation and communication skills.
* High competency in multi-tasking and managing multiple engagements.
* Experienced in the area of IT service providers and managing outsourcing engagements.
* High proficiency in English & Spanish. Additional languages are a plus.
Work Experience
* 4+ years’ experience in project management or SAP Operations.
* 4+ years’ experience in a customer-facing role.
* 8+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity.
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