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First Line Analyst - Dutch & Spanish, Barcelona
Client: Computacenter
Location: Barcelona, Spain
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 17.04.2025
Expiry Date: 01.06.2025
Job Description:
Location: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
We are looking for a Dutch-speaking First Line Analyst, fluent in Spanish & English, to join our team at Computacenter in Spain.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your daily tasks will be:
* Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
* Resolving IT issues of our partners which can occur during office work
* Documentation and logging of calls on the ticketing tool
* Delegation of problems which cannot be resolved to the competent teams
* Maintaining and improving customer satisfaction level
* Communication with your direct team members and different departments
You are the ideal candidate if:
* You are native or fluent in Dutch and have an advanced level of Spanish and English
* You are interested in learning about IT
* You have a positive, can-do attitude and you like problem-solving
* You have logical thinking and enjoy helping other people to solve issues
* You have outstanding communication skills and a customer-focused mind-set
* You enjoy working in a team
* You respect the time schedule and are punctual
What do we offer you?
* Remote work 80% of the time - 4 days/month on-site
* Shifts Rotation: 8AM - 5PM Monday-Friday, one hour less on Fridays
* Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months
* Annual salary of 20,535.87€ gross/year
* An international environment where people support and respect each other
* Access to VIP District: gym discounts, restaurants, car wash, etc
* Career development and leadership program opportunities
* Free online language classes (GER, FRE, SPA & ENG)
* Fast recruitment process
* Fully paid training
* Parking for bicycles
Apply today or get in touch if you wish to receive more information!
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