IT Process Expert
Responsibilities
- Implementation of New Functionalities
- Planning and reviewing new versions.
- Defining and planning regression tests for existing applications.
- Planning and executing specific tests to validate new functionalities.
- Ensuring the execution of tests according to established standards.
- Support and Analysis
- Expert in CRM applications (custom systems and Salesforce) and ERPs (SAP) to provide support to key users and coordinate with the Application Development team.
- Investigating and analyzing errors using tools such as log review.
- Monitoring and Reporting
- Defining monitoring reports at both operational level with IT teams and users and executive level with area managers and Directors.
Requirements
- 3 to 5 years of experience in IT project maintenance/implementation with knowledge of the phases of an implementation project.
- 1 to 2 years of experience as a Tester or in similar roles.
- Practical knowledge of tools such as Jira and Confluence.
- Desirable experience with test automation tools.
- Proficiency in the Office suite.
- Desirable knowledge of the energy sector its tariffs contracts and processes of a commercializer.
- 1 to 2 years of experience in CRM tools.
- Languages fluent English and fluent Portuguese (desirable).
Key Skills
- Attention to detail and analytical skills.
- Proactivity to identify areas for improvement.
- Teamwork and collaboration in multidisciplinary environments.
- Interpersonal skills to interact with the business area.
Jira, Confluence