Junior Customer Success Manager Barcelona
Job Summary
The Global Tier 1 Global Service & Solution team is focused on enabling the growth of services and solutions sales into HP 100 largest customers.
It is a fantastic very engaged global and diverse team with team members in the 3 regions (NA, EMEA and APJ). We are on an ambitious transformation journey towards a future HP business with a significant portion of recurring revenues coming from very profitable services and software offers.
We have made great progress over the past years and are now ready to get a more rigorous approach to the management of our accounts so we can enable our sales and CSM teams with analytics that helps them act towards an increase of services/software penetration into our accounts.
Responsibilities:
* Under the coaching of both the leader of Program Management/Operations and the CSM leader, drive the definition and construction of the proper tools and dashboards/analytics that is best relevant to the target sales/CSM team.
* Support those teams with the management of the data collection (customer profiling information, sales activities, funnel tracking) so it remains up to date.
* Present recommended analysis of the data into regular Management reviews.
What are we looking for?
* Degree in Business Administration or engineering bachelor with interest in business.
* Between 0 and 2 years of experience, internships related to the job content would also be valuable.
* Analytical and data analysis skills with a business background perspective.
* Good communication skills, both written and verbal.
What we offer:
* Opportunity to work in an international organization with colleagues coming from all over the world.
* Diverse, continued internal growth and career opportunities, including HP’s own learning platform and LinkedIn Learning.
* An attractive benefits package:
o Health & Life insurance
o Lunch at reduced prices at our canteen/ticket restaurant vouchers
o HP product discount
* Work-life balance / flexible working hours.
* Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
* We also dedicate time and resources to contribute to our community through Corporate Volunteering activities, including our onsite HP Charity day.
* Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
* Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
* We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
* Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
* Dedicated lactation room.
* Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on improving business acumen, work-life balance, and skills of the future, etc.
Sounds like you? Apply and let’s have a talk!
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