RUK-801 - Customer Service Agent - Truck Assistance (French, Italian & German Speaker)
Location: Barcelona
Salary: EUR 50.000 - 70.000
By joining AXA Partners, you will work in a responsible company that offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills while offering attractive and competitive compensation and opportunities for professional development and growth.
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives by offering products and services that satisfy their needs in the areas of insurance, personal protection, saving, and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity, and One AXA.
You are perfect for this role if you have:
We are looking for the following language combination at a high written and spoken level:
* Internal/external customer orientation
* Teamwork
* Interpersonal skills
* Adaptability / Organizational skills
* Excellent written and spoken communication skills
* Excellent telephone customer service skills
* PC skills (Word, Excel, Internet), including strong typing skills
* Bachelor's Degree / FPII - Demonstrated experience in telephone customer service or customer-facing functions
Growing with the best talent at AXA Partners
We are looking for agents to join the International Customer Service team (TAI) located in Barcelona.
Why should you apply?
If you are looking for a job and you speak native French, Portuguese, German, or Italian and Spanish and English, we offer you the opportunity to work in a multinational company.
If you enjoy working in an international environment, teamwork, and rapid change, join the Truck Assistance International team! In the Truck Assistance International (TAI) department, we focus on providing roadside assistance to heavy vehicles on an international level.
What does the position consist of?
* Know in detail the different types of insurance policies of our clients and apply the corresponding conditions in each case
* Advise and guide clients towards an appropriate solution
* Coordinate all the necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize the appropriate assistance, and ensure the closure of each file
* Provide a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy
* Assign the necessary professionals for the transfer of the vehicle and for the transfer of the occupants
* Perform administrative tasks (sending faxes, e-mails, using templates to manage vehicle rentals, hotels, cabs, ticket reservations)
* Work in a team environment to ensure proper case management, always following established internal procedures and protocols
* Participate in regular meetings with your line manager and counterparts, relying on them for the resolution of files
* Manage invoices and claims related to each case
Conditions:
Contract: Permanent
Schedules: We are looking for different working hours, both weekdays and weekends.
Start Date: End of February
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