Life Fitness is the global leader in creating premium fitness solutions and experiences to get people to work out to live healthier lives.
The Life Fitness’ Experience Hubs are designed to provide a unique and memorable experience to all customers and stakeholders, based on innovation, collaboration, and a co-creation spirit, allowing Life Fitness and the Experience Hub visitors to work together on the future of fitness and wellness.
The Experience Hub Assistant will report to the Global Strategic Marketing organization and work closely with internal teams, requiring independence, initiative, and excellent communication skills to coordinate with sales teams and business partners.
The Experience Hub Assistant will oversee and project manage all supporting logistics related to the customers travel as well as all practical aspects of their stay in Barcelona and in the Experience Hub.
In this role the Assistant will work in close collaboration with the senior Experience Hub Manager who prepares the content for customer visits with the sales teams, and then leads the delivery of all presentations and workshops (fitness industry trends, integration of digital ecosystems, buyer persona analysis, customer journey mapping, etc.) during the customer visits.
This role offers opportunities for growth, as the assistant will progressively learn from the Senior Experience Hub Manager to take on more proactive responsibilities during customer engagements.
Responsibilities
* Manage the hub’s agenda and coordinate schedules with sales teams.
* Ensure all hub amenities are well-maintained and stocked (e.g., drinks, snacks, and equipment).
* Personalize the hub’s physical environment for customer visits, including setting up displays, videos, and attract screens.
Customer Experience Management:
* Organize travel logistics, accommodations, and invitations for customers.
* Plan and oversee club visits for customers, ensuring smooth execution.
* Coordinate involvement of internal and external experts during customer visits.
Operational Excellence:
* Ensure all products and solutions in the Experience Hub are functioning optimally.
* Coordinate merchandising and other materials as required.
* Prepare reports on key metrics, such as visit outcomes, client NPS, and opportunities generated.
Requirements
* Fluent in English and Spanish
* Exceptional written and verbal communication skills, with the ability to convey both technical and non-technical information clearly and persuasively.
* Presentation and software demonstration skills
* Ability to work in a multi-time zone environment
* Proven capability to manage multiple projects and deadlines simultaneously.
* Proficient in MS Office (Word, Excel, PowerPoint, Project)
* Knowledge and/or work experience of digital technologies is an advantage
* 1-3 years of work experience in consultancies and similar businesses is a plus
Soft Skills
* Results-Driven: Sets high expectations for themselves and others and consistently pushes for outstanding achievements.
* Organized: Adopts a systematic and methodical approach to planning and executing tasks.
* Effective Communicator: Articulates ideas and expectations clearly, ensuring a consistent and precise flow of information.
* Persuasive: Builds commitment and alignment by effectively convincing others of their ideas.
* Adaptable: Manages multiple priorities effectively and thrives in a cross-functional, matrix organizational structure.
Seniority level
Entry level
Employment type
Full-time
Industries
Human Resources
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