* IT Order To Cash will usually be an experienced worker with technical expertise coupled with technical an understanding of business and management principles.
* Keep in touch with internal clients (OTC departments and FI as well) to provide support and promote ideas for the improvement of the internal processes.
* Lead OTC projects regarding Customer Service processes.
* Ensure OTC integrations between DTC & Retail processes with their own platforms and SAP.
* Manage incidents / changes in Service Now:
* Control of all incidents in the own area, leading initiatives to maintain SLA according to department objectives.
* Participate in Service Desk changes in the own area to control priority aging and quality of them.
We'd love to meet you if you have:
Experience:
Minimum of 5 years of expertise defining and delivering new IT tools to manage the following OTC processes with their SAP modules:
* Order Management.
* Credit Management.
* Order Shipping.
* Customer Invoicing.
* Accounts Receivable.
* Payment Collections.
* Reporting and Data Management.
Education:
* Degree in Computer Science, Engineering or similar.
Languages:
* Excellent level of English. Spanish is an asset.
* Desire to work in an Information Systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Specific Knowledge required:
* Good Knowledge in SAP MM / SD / LE, from both functional and technical points of view. Considering SAP FI a plus.
* ABAP is a must and SAP PO basic knowledge would be a plus.
A few things you’ll love about us:
* An entrepreneurial, creative and welcoming work culture.
* A range of learning and development opportunities.
* An international company with plenty of opportunities to grow.
* A competitive compensation & benefits package.
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